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Freedom of Information Publication Scheme for Broadmead Dental Practice
Part 1 - Publication Scheme
Welcome to the Dental Practitioners’ Publication Scheme as required by the Freedom of Information Act 2000. This is a guide to Broadmead Dental Practice.
Introduction
The Publication Scheme is a complete guide to information routinely made available to the public by the Dental Practitioners'. It is a description of the information about our Dental Practitioners and Practice, which we make publicly available. Some information is not made publicly available. It will be reviewed at regular intervals and we will monitor its effectiveness.
The name of this practice is Bristol Dental Practice.
The names of the dental practitioners at this practice are:
Dr Jane Ali
Dr Paul Reynolds
How much does it cost?
The publications all free unless otherwise indicated within each class (with £). Where information is provided at a cost the charges will be calculated as set out in Class 7.
How is the information made available?
Information is made available in hard copy such as leaflets (and in some cases downloadable from the practice website, which is www.broadmeaddental.co.uk); each class has further details. For information regarding this publication scheme please contact the Practice Manager who will also be pleased to receive your questions, comments and complaints. The Practice Manager will endeavour to supply all information requested in hard copy within 7 working days.
Your rights to information
- In addition to accessing the information identified in the Publication Scheme, you are entitled to request information about Bristol Dental Practice under the NHS Openness Code 1995.
- The Freedom of Information Act 2000 recognises that members of the public have the right to know how public services are organised and run, how much they cost and how the decisions are made.
- From January 1st 2005 the Act will oblige the Dental Practice to respond to requests about information that it holds, and is recorded in any format and it will create a right of access to such information. These rights are subject to some exemptions which have to be taken into consideration before deciding what information it can release.
- New environmental information regulations may be introduced as early as 2003. These will enable similar access to environmental information as under the Freedom of Information Act 2000.
- Under the Data Protection Act 1998, you are also entitled to access your dental records or any other personal information held about you and you can contact The Practice Manager to do this.
Feedback
If you have any comments about the operation of the Publication Scheme, or how we have dealt with your request for information from the Scheme, please write to the Practice Manager at Bristol Dental Practice.
Part 2 - Classes of Information
All information at the Bristol Dental Practice is held, retained and destroyed in accordance with NHS guidelines. Our commitment to publish information excludes any information which can be legitimately withheld under the exemptions set out in the NHS Openness Code or Freedom of Information Act 2000. Where individual Classes are subject to exemptions, the main reasons are e.g. the protection of commercial interests and personal information under the Data Protection Act 1998. This applies to all Classes within the Publication Scheme. The information on this Scheme is grouped into the following broad categories:
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1. Who We Are
The dental practitioners at this practice
| Full Name | Sex | Full/Part Time | Date of First Registration |
Jane Huma Ali| Female | Full Time | 05.07.95 |
| Paul Francis Reynolds | Male | Full Time | 15.12.80 |
The dental hygienists at this practice
| Full Name | Sex | Full/Part Time | Date of First Registration |
| Danielle Marie Pearce | Female | Full Time | 26.06.03 |
| Helen Mary Louise Rigg | Female | Part Time | 28.09.88 |
The Practice Manager is Hayley Pearson.
This information is available in the Practice Information Leaflet which can be obtained free of charge from Reception.
The dentists at this practice have contracts to provide NHS dental treatment with Bristol South and West Primary Care Trust. Full details of the current NHS fees can be found on the Department of Health website www.doh.gov.uk by searching in the publications section for "Statement of Dental Renumeration" and choosing the most recent amendment. For more in-depth information about fees, renumeration, terms and conditions of employment of NHS dentists please visit www.doh.gov.uk/dental/index.htm. This information in section 1 is all available in the Practice Information Leaflet which can be obtained free of charge from Reception.
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2. Our Services
Our opening times are
| Monday - Thursday | 9.00 am - 5.30pm |
| Friday | 8.00am - 4.30pm |
Out of hours emergency care for registered patients is available by telephoning the practice where details to contact the Duty Dentist are available.
We do not currently provide sedation for anxious patients.
We do have dental hygienists.
We refer for orthodontic treatment.
We no longer are able to accept new patients under the NHS.
This information is available in the Practice Information Leaflet which can be obtained free of charge from Reception.
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3. Financial and Funding Information
We can provide you with information about:
- The cost of NHS treatment
- Entitlement to exemption and remission from NHS dental charges
- Our private charges
The majority of our NHS income is from fees received for dental treatment provided. A percentage of NHS income is received as monthly payments for the number of patients registered with the practice. This income is utilised to pay for the running of the dental practice, the staff salaries, the rent, the rates, the purchase of equipment, its maintenance and servicing, dental materials, dental laboratory fees and all other business expenses. We also perform regular clinical audit, a thorough quality assurance program (called clinical governance) and continuing professional development. Our gross turnover from NHS treatment (before expenses) is £15,000.
For information about the cost of NHS treatment you can see the latest fee list on www.doh.gov.uk/sdr/index.htm. If you do not have Internet access the practice will be able to provide you with a free hard copy. For a free leaflet about entitlement to exemption and remission of NHS charges please contact the practice.
A private fee list is available from the practice or downloadable from the practice website - www.broadmeaddental.co.uk.
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4. Regular Publications and Information for the Public
The following publications are available free from the practice:
- The Patient Information Leaflet which contains the most frequently requested information about our practice including:
- The name and professional details of each dentist
- The address of all the practice premises and where he/she provides general dental services
- The days and hours when the dentists are or will usually be in attendance at the practice premises
- Whether a dental hygienist is employed at the practice premises
- Whether there is access to the dental surgery without the use of stairs
- Whether any orthodontic treatment is provided
- Treatment Information Leaflets which give more in depth advice about the following treatments and conditions:
- Gum Disease
- Orthodontic Treatment
- The Dental Hygienist
- Crowns
- Bridges and Dentures
- Root Canal Treatments
- Dental Implants
- X-Rays
- Cosmetic Dentistry
- Treatment for Anxious Patients
- NHS Information Leaflets
- Home Care Instructions
- Care of the mouth after surgery
All leaflets are available singly from the practice free of charge.
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5. Complaints
We take every complaint very seriously and make every effort never to have an unhappy patient. To this end we operate a practice based complaint procedure. You can complain in person, by telephone and in writing to the Practice Manager. We will reply within three working days and following an investigation we will be able to respond fully within 10 working days.
Every complaint is logged and its progress tracked. A copy of our complaints procedure is available from the practice. Please see point 6 below on how to obtain a free copy of the procedure.
6. Our Policies and Procedures
General policies and procedures are in use within the practice. These include, but are not restricted to, data protection, prescribing and prescription, health and safety.
This practice is a member of the Confederation of Dental Employers (CODE). CODE helps us to maintain and improve our service to patients, to ensure health and safety and to remain compliant with the current regulations and legislation. Copies of the following documentation, which we have adapted for use at our practice are available on request.
- Key Practice Policies which includes Data Protection and Prescribing
- Health and Safety Management
- Patient Complaint Procedure
Copies of our policies and procedures are available free from the practice.
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7. This Publication Scheme
Record of changes to the information which is made available in this scheme
| Information added | Information removed | Reason | Date | Signature |
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Record of changes to information which has already been made available
| Information | Change | Reason | Date | Signature |
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Our information management criteria is based on:
- The requirement to make available certain information in accordance with the Freedom of Information Act 2000
- The information needs of our staff, patients and public
- The need for commercial confidentiality
- Staff and patient confidentiality issues
All enquiries concerned with information management within the practice should be referred to:
Hayley Pearson
Practice Manager
Bristol Dental Practice
1 Queen Square
Bristol
BS1 4JQ
Tel: 0117 9105929
Cost of Information
For the most part, we will charge you only for hard copies. Some information is available free, but for others there may be a charge. The charges will vary according to how information is made available. Charges are as follows:
- Via the Dental Practice/Primary Care Trust Web Site – free of charge, although any charges for Internet service provider and personal printing costs would have to be met by the individual.
For those without Internet access, a single printout as on the website would be available by post from the Practice Manager or by personal application at the practice. However, requests for multiple printouts, or for archived copies of documents which are no longer accessible or available on the web, may attract a charge for the retrieval, photocopying, postage etc. W/e will let you know the cost and charges that will have to be paid in advance. We will not provide printouts of other organisation’s websites.
- Leaflets and brochures – free of charge for leaflets or booklets on, for example, services we offer to the public. A list is available above in point 4.
- Email will be free of charge unless it says otherwise.
The charges will be reviewed regularly.
Useful Resources
Websites:
www.informationcommissioner.gov.uk
This is the Information Commissioner’s web site
www.lcd.gov.uk
This is the Lord Chancellor’s web site
www.nhs.foi.uk
This is the NHS Freedom of Information web site.
Publications
Copyright
Material available through this Publication Scheme is subject to the Dental Practice’s copyright unless otherwise indicated. Unless expressly indicated to the contrary, it may be reproduced free of charge in any format or medium provided it is done so accurately in a manner which will not mislead. Where items are re-published or copied to others, you must identify the source and acknowledge copyright status. This permit does not extend to third party material, accessed through the scheme. For HMSO Guidance Notes see www.hmso.gov.uk/guides.htm
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