Orchard Lane Dental Practice

Care Plans 

At Orchard Lane Dental Practice, we aim to provide comprehensive treatment of the highest quality in a comfortable, safe and caring environment.

Dental Maintenance Plans are a means of budgeting for your routine dental care. We recognise that individuals have different dental expectations and requirements; consequently we have developed a variety of options that allows you to choose a level of cover appropriate for your circumstances.

How do the Maintenance Plans operate?

In return for a regular monthly payment you will have access to all the routine services we normally provide within the practice to preserve your dental health. Please see the individual plan details for the benefits that apply to each plan. All our plans include insurance against the cost of treatment for dental accidents, emergency treatment when away from home and the provision of a cash benefit should you be admitted to hospital for dental related treatment.

Plan A - £7.76 per month

• 1 Examination per year
• Emergency out of hours cover
• 24 hour helpline numbers for dental emergencies at home and abroad
• Supplementary Insurance (see below)

Plan B - £16.05 per month

• 2 Examinations per year
• 2 Hygiene visits per year
• All routine radiographs
• Emergency out of hours cover
• 24 hour helpline numbers for dental emergencies at home and abroad
• Supplementary Insurance (see below)

Plan C - £22.00 per month

• 2 Examinations per year
• 4 Hygiene visits per year
• All routine radiographs
• Emergency out of hours cover
• 24 hour helpline numbers for dental emergencies at home and abroad
• Supplementary Insurance (see below)

How do I join?

Joining the plan is very simple. All you have to do is complete a direct debit mandate and your insurance cover will be effective from the start of the next month. If you ever find that you want to end the agreement you can do so simply by giving us one month’s notice.

What happens if I have an emergency?

If you have an unexpected emergency such as a dental accident or toothache, please ring one of the following emergency numbers:
At home: 01460 73250
Away from home in the UK: 0800 525631
Overseas: +44 1747 820841 – when the dental helpline will endeavour to find an Englishspeaking dentist to assist you.

Supplementary Insurance

The Supplementary Insurance is arranged by our plan administrators DPAS Limited (DPAS) acting as agent for the insurers ACE European Group Limited (ACE). DPAS does not charge a fee for this. DPAS only offers the Supplementary Insurance provided by ACE and does not offer any advice or personal recommendations about ACE products. DPAS is authorised and regulated by the Financial Services Authority (Reg. No. FRN315179) and its permitted business is arranging contracts of general insurance – see www.fsa.gov.uk/register for details.

Benefits of Supplementary Insurance

• Treatment following dental injury - To assist with the cost of treatment after a dental accident. Treatment limits and an overall limit per calendar year apply (see section 1 of the policy document)
• Temporary emergency dental treatment in the UK and abroad - Payment towards temporary emergency treatment when away from your own dentist. Treatment limits and an overall limit per incident and per calendar year apply (see section 2 of the policy document)
• Out of hours consultation for dental emergency or dental injury - Pays a call out charge to a dentist who opens their surgery to treat you in a dental emergency (weekends, Bank Holidays and 6pm to 8am weekdays. See section 2 of the policy document)
• Hospital cash benefit - Pays a benefit per night when staying overnight in hospital under the care of a dental or oral/maxillo facial surgeon (see section 3 of the policy document)
• Mouth cancer benefit - A benefit payable when first diagnosed by a qualified dentist or doctor (see section 4 of the policy document)

Main Exclusions Of The Supplementary Insurance?

• Dental injuries: i) where the need for treatment does not become apparent within one week of the injury incident; ii) resulting whilst participating in boxing or rugby unless appropriate mouth protection is worn
• Implants
• Permanent treatment in a dental emergency
• Emergency treatment provided by your own dentist or a dentist/ specialist acting on your dentists behalf
• Mouth cancer diagnosed before joining the dental plan

How do I claim under the Supplementary Insurance?

If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render you in a comfortable condition. Please pay that dentist and ask for a written receipt and details of the treatment carried out. On your return home, you should complete a Claim Form and submit this to DPAS.

We will help you to complete a Claim Form should you need treatment for a dental injury. If the treatment is likely to cost more than £225 (and thus require prior authorisation from DPAS) we will provide a costed treatment plan. An assessment by an independent dentist may be requested before this permanent treatment is authorised.

The fee for the membership plan is £15.30 per month, usually payable by direct debit although it can be paid annually in advance if you prefer.

How do I join?

Joining the plan is very simple.  All you have to do is complete a direct debit mandate and registration form and your cover will be effective from the start of the next month.  If you decide at any time to end the agreement you can do so simply by giving us one month’s notice.  Naturally, if amounts due to us are not paid for two months in a row, we may terminate the arrangement.

What happens if I have an emergency?

If you have an unexpected emergency whilst at home, such as an accident or toothache, then in normal circumstances you should ring our emergency number. (01404 44800)
If you are away from home, membership of our plan allows you to call the dental helpline who will put you in touch with a dentist who can help. (UK) 0800 525631
If you are overseas when you need help, the dental helpline will endeavour to find an English-speaking dentist to assist you.  In these circumstances please ring our helpline: (Abroad) +44 1747 820841

How do I claim under the cover?

If you are away from home and have to see a dentist in an emergency, you should receive the temporary treatment necessary to render you in a comfortable condition.  You pay that dentist and ask for a written receipt and details of treatment carried out.  On your return home, we will help you complete a claim form and forward this to DPAS, who administer our plan.
We will also help you fill in a claim form should you need treatment for a dental injury.  If the treatment is likely to cost more than £175 (and thus require prior authorisation from DPAS) we will provide a costed treatment plan.  An assessment by an independent dentist may be requested before this permanent treatment is authorised.

If you require further information regarding our plan please ask any team member who will be happy to help.