Our Relationship 

You can expect that:

• We will treat you with courtesy and consideration at all times
• We will listen to your concerns and try to meet them as well as we can
• We will always tell you what a course of treatment will cost
• We will apologise and make amends if for any reason we do not maintain the high standards we set
• You will be the centre of our care and attention when you are in the practice.

We ask you to:

• Keep your appointments and let us know 48 hours in advance if you cannot (except in real emergencies)
• Tell us if you are particularly nervous about dental treatment
• Tell us if you are unhappy about any aspect of your treatment either as a customer or as a patient
• Pay your bills when they are presented.